Student Experience 2010




STUDENT EXPERIENCE QUESTIONNAIRE 2010 WORKING WITH YOU TO IMPROVE YOUR STUDENT EXPERIENCE

The University of Sunderland and the Students' Union are seeking opinions from students about their experiences whilst at the University. The information we gather will help students like you get the most out of your time here by identifying ways in which the student experience can be improved. Results of this research will be provided to all parts of the University so we can decide what changes are needed and we will tell students what we intend to do about what you tell us. Your views are important to us, so please complete this questionnaire which should take about 10 minutes. As a thank you for your time you can enter our prize draw to win one of these great prizes: A weekend away (travel voucher worth £200) 4 prizes of £25 in Amazon vouchers Your individual responses will remain anonymous and all information will be treated in the strictest confidence and in accordance with the Data Protection Act 1998. To start, we need your student ID number to check you are a current University of Sunderland student and to check for multiple entries. Please type in below.

PLEASE ENSURE YOU ENTER YOUR STUDENT ID NUMBER ACCURATELY BELOW. You will find this on your campus card on the top left hand side (9 digits)

SECTION 1: UNIVERSITY INFORMATION

Q1. Please indicate the extent to which you agree or disagree with the following statements
	No experience	Strongly agree	Agree	Disagree	Strongly disagree
The University's advertising materials reflect my experience of studying here
Information provided on the University web site is useful
Information provided on the Students' Union website is useful
I know where to find information about support services for students
I know where to find information about how to make an appeal
I know where to find information about how to make a complaint

SECTION 2: FACILITIES FOR STUDENTS

Q2. What is your opinion of the following University / Students' Union facilities?
	Not used / No experience	Very good	Good	Poor	Very poor
Teaching rooms
Specialist space e.g. labs, workshops, art studios, TV studios
Social space (in University Faculty / teaching buildings)
Cleanliness (in University buildings)
Recycling provision in University buildings
External space / University grounds
University sport facilities (not gym) (City Space)
University fitness suite (gym) (CitySpace)
Prospect building social space (St Peter's)
Bonded Warehouse Bar
Bonded Warehouse Shop

If you rated any of these as poor / very poor please explain, including identifying particular buildings if relevant

Q3. Are you currently a member of City Space Fitness Suite?
	Yes
	No

Q4. How often do you have access to a University computer when you need it? (Tick one only)
	Always able to access a University computer
	Can access a University computer most of the time
	Can access a University computer some of the time
	Never able to access a University computer
	Don't need to access a University computer

Q5. Thinking about your course, to what extent do you agree or disagree with the following statements?
	No experience	Strongly agree	Agree	Disagree	Strongly disagree
I am able to contact administrative staff when I need to
I receive appropriate help from administrative staff when I need it
I am able to contact IT support staff when I need to
I receive good IT support when I need it
I am able to contact other technical support staff when I need to
I receive good technical support when I need it
I am able to access Faculty buildings when I need to

Q6. What is your opinion of the following catering outlets at the University?
	No experience	Very good	Good	Poor	Very poor
Greggs (in the Gateway)
CitySpace Food Court
O'Brien's (Priestman)
Murray Library Cafe
Prospect Building Cafe (upper level)
Prospect Building Food Court (lower level)
Coffee Pod, Reg Vardy Atrium
Retail shop at St Peter's

If you rated any of these as poor / very poor please explain

SECTION 3: SERVICES FOR STUDENTS

Q7. Do you know how to access the following services?
	Yes	No	Don't know about it
The Student Gateway at City Campus
The Student Gateway at St Peter's
Careers & Employability Service
Chaplaincy
Student Health & Wellbeing
Library Services
Financial Counselling
Accommodation & Residential Services
Student Support Fund
Childcare (St Mary's)
Student Counselling
Disability Support Team
NERAC
International Student Support based in Gateway, City Campus
Students' Union Advice Centre
Study Skills Support
Support from Students' Union Student Contact Officer
University Sport Sunderland sports provision

Q8. Which of the following student services have you used and what is your opinion of each?
	No experience / not used	Very good	Good	Poor	Very poor
The Student Gateway at City Campus
The Student Gateway at St Peter's
Careers & Employability Service
Chaplaincy
Student Health & Wellbeing
Library Services
Financial Counselling
Accommodation & Residential Services
Student Support Fund
Childcare (St Mary's)
Student Counselling
Disability Support Team
NERAC
International Student Support based in Gateway, City Campus
Students' Union Advice Centre
Study Skills Support
Support from Students' Union Student Contact Officer
University Sport Sunderland sports provision

Q9. Think about the University's Library Services, to what extent are you satisfied with responses to your library queries? (tick one only)
	Totally satisfied with responses to my queries
	Satisfied most of the time
	Satisfied some of the time
	Dissatisfied with responses to my queries

Please explain your answer

Q10. If you have not used the Careers and Employability Service what is the MAIN REASON for this? (Tick one only)
	I'm not ready to start my job search yet
	I didn't think it was relevant to me
	I didn't think it would be useful to me
	I didn't know about it
	Other (write in)

Q11. During your time at the University have you used any of the following for help with your career decision making/job searches? (choose all that apply, if NONE please leave blank)
		Academic staff
		Placement support staff
		Other (please write in below)

Q12. Are you an international student?
	Yes - go to Q13
	No - go to Q16

Q13. Thinking about possible sources of advice for international students, where would you go to get advice in the following areas? (Write in all places you would go (NOT NAMES) or leave blank if unsure)?
UK Visa & Immigration advice
Advice about working in the UK
Advice about living in the UK
Support to help you settle into University life

Q14. Have you used the University's central International Support Service? (based in Gateway, City Campus. This does NOT include the Students' Union Welfare/Immigration service)
	Yes - go to Q15
	No - go to Q16
	Don't know about it - go to Q16

Q15. If YES, what is your opinion of the following, which are provided by this central service in the Gateway?
	No experience / Not used	Very good	Good	Poor	Very poor
UK Visa & Immigration Service
Police Registration
Advice about working in the UK
General advice for international students
Referred to other University support services
Other (write in)

If you rated any of these as poor / very poor please explain

SECTION 4: ACCOMMODATION AND TRANSPORT

Q16. Where are you currently living while you are a University of Sunderland student?
	University of Sunderland accommodation - go to Q17
	At home in Sunderland - go to Q20
	At home outside Sunderland - go to Q20
	Private accommodation in Sunderland - go to Q20
	Private accommodation outside of Sunderland - go to Q20
	Other (write in) - go to Q20

Q17. If in University accommodation, in which of the following do you live?
	The Forge
	Clanny House
	Panns Bank
	The Precinct
	Scotia Quay
	All Saints

Q18. What is your opinion of the following in your University accommodation?
	Very good	Good	Poor	Very poor
Cleanliness in shared areas
Recycling provision
Your overall opinion of your University accommodation

Q19. If you have rated any of the above poor/very poor or if there are any additional facilities you would like to see in your University accommodation please explain here.

Q20. The University provides a free campus bus between halls and campuses. What is your opinion of this service?
Not used	Very good	Good	Poor	Very poor

Q21. Do you use a University car park and if so how often?
	Not used - go to Q23
	Use daily - go to Q22a
	Use a few times a week - go to Q22a
	Use about once a week - go to Q22a
	Use only a few times a month - go to Q22a

Q22a. The University acknowledges there is a high demand for parking space and is supporting environmental forms of travel to reduce parking on campus (e.g. campus bus, subsidised metro travel). Which of the following might encourage you to (further) reduce your use of University car parks? (either tick 'Nothing' or tick all options that apply to you below)

Nothing (please explain at Q22b)

	Would definitely use car less	Might use car less	Would not use car less
If campus bus was more frequent
If local transport links were improved from home to University
If local bus services were subsidised
If parking fees went up
If my timetable allowed me to use public transport to get here
If a car sharing scheme was widely available
If I felt safer to walk from home to University

Q22b. Please explain your answer here and/or make suggestions on how the University can reduce reliance on its car parks:

SECTION 5: YOUR STUDENT VOICE

Q23. Thinking about how the University seeks and uses your views, to what extent do you agree or disagree with the following?
	No experience	Strongly agree	Agree	Disagree	Strongly disagree
I know who the Student Representative is for my course
The University's Student Representative system works well
The University regularly asks for my opinion / feedback
The University listens to my opinion / feedback
I know how to give my opinion in my Faculty / the University
I have been advised of actions taken in response to my feedback
I know how to access services provided by the Students' Union

Q24a. Are you a Student Representative for your course?
	Yes - go to Q24b
	No - go to Q25

Q24b. If YES have you attended any training for Student Representatives provided by the Students' Union?
	Yes
	No

Q24c. If you HAVE attended Students' Union training for Student Representatives what did you think of this training?
Very good	Good	Poor	Very poor

If you rated any of these as poor / very poor please explain

SECTION 6: ADDITIONAL SUPPORT

Q25. Have you experienced any of the following problems whilst studying at the University?
	Yes - academic problems - go to Q26
	Yes - non academic problems - go to Q26
	None - go to Q31

Q26. If YES, did your problems affect your ability to study?
	Yes - go to Q27
	No - go to Q31

Q27. If YES, did you seek help from anyone in the University?
	Yes - go to Q28
	No - go to Q30

Q28. If you did seek help did you receive the support you needed from the University?
	Yes - go to Q31
	No - go to Q29

Q29. If you answered NO please explain if you wish

Q30. If you did NOT seek help with your problem from anyone in the University, please explain why not

Q31. In the last academic year have you made a formal appeal or complaint in the University?
	Yes - go to Q32
	No - go to Q33

Q32. If YES, what is your opinion of the following?
	No experience / Not used	Very good	Good	Poor	Very poor
Finding someone to help me with my appeal / complaint
Following the appeals / complaints process
Being kept informed of my appeal / complaint progress

Q33. Taking into account your experiences so far at the University, how well do you think you are doing with your studies?
	Very well - no problems
	Fairly well - no problems
	Not too well - a few problems
	Not well at all - lots of problems

Q34. Have you ever considered leaving your current programme of study?
	Yes - go to Q35
	No - go to Q36

Q35. If YES, what (or who) helped you stay on your programme?

Q36. Is there anything (more) the University can do to help you successfully complete your course?
	Yes - go to Q37
	No - go to Q39

Q37. If YES, please explain:

Q38. If you are having problems and would like someone from the University to contact you about any further support you might need, please provide the following information:
Your name
Your course
Your contact telephone number

We will pass these details to an Associate Dean in your Faculty

SECTION 7: YOUR OVERALL EXPERIENCE

Q39. How satisfied are you with your experience as a University of Sunderland student this academic year?
	Very satisfied
	Fairly satisfied
	Fairly dissatisfied
	Very dissatisfied

Q40. Based on your experiences so far, which of the following statements applies to you?
	I would definitely recommend the University of Sunderland
	I would probably recommend the University of Sunderland
	I would probably not recommend the University of Sunderland
	I would definitely not recommend the University of Sunderland

Q41. Think about Sunderland and the surrounding area, which of the following statements applies to you?
	I would definitely recommend Sunderland as a City in which to study
	I would probably recommend Sunderland as a City in which to study
	I would probably not recommend Sunderland as a City in which to study
	I would definitely not recommend Sunderland as a City in which to study

Please explain your answer

Q42. If you could change ONE thing about Sunderland City Centre what would it be?

Q43. Please use this space for any additional comments you would like to make about your overall experience at the University:

Q44. If you have made any comments in this questionnaire, are you happy for the University/Students' Union to use your comments in promotional materials?
	Yes
	No

Q45. Can we contact you about future University of Sunderland market research?
	Yes
	No

Q46. Do you wish to enter the prize draw for this survey?
	Yes
	No

Thank you for completing this questionnaire.
Now please enter the following details if you wish to be entered into the prize draw (one entry per student)
The closing date for entries into the prize draw is Friday, 14th May 2010
The prize draw will only take place if a minimum number of questionnaires are received.
The prize draw will be administered by the Market Research Team at the University of Sunderland. The prize winner will be notified via university email or telephone.
No cash alternative to the prize is available.
The deadline for entries may be extended subject to the survey response rate.

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